RETURN & REFUND POLICY

Updated on May 1, 2023

Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  -Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to I Am The Company, that is responsible for your information under this Return & Refund Policy.

  -Customer: refers to the company, organization or person that purchases any product from I Am The Company via iamthecompany.com.

  -Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit I Am The Company and use the services/purchase products.

  -Service/products: refers to the service/products that I Am The Company is selling as described in the relative terms (if available) and on this platform.

  -Website: I Am The Company’s site, which can be accessed via this URL: iamthecompany.com

  -You: a person or entity that is registered with I Am The Company to use the Services or purchase products.

Return & Refund Policy

Thanks for shopping at I Am The Company. We want to make sure you have a rewarding experience while you’re exploring and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at I Am The Company. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at I Am The Company, you agree to the terms set forth below along with Policy.

We currently do not allow returns or refunds on any of our products. We do however offer exchanges as per the below policy.

Exchanges

We allow exchanges within 7 days of receiving your order with the below conditions.

For international exchanges: the cost of shipping the item(s) back to us will be the responsibility of the customer. Once we receive the items, a thorough quality check will be carried out to ensure the items have not been worn and still have their tag. If it passes our quality check, we will ship your new item back to you free of cost.

We allow 1 exchange per order.

For local exchanges: we offer free exchanges for local orders in UAE. Once we receive the items, a thorough quality check will be carried out to ensure the items have not been worn and still have their tag. If it passes our quality check, we will ship your new item back to you.

We allow 1 exchange per order.

Shipping

I Am The Company is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item initially had free shipping, the customer is still liable to pay the return shipping cost.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Contact Us

If, for any reason, you are not completely satisfied with the products purchased, you can contact us via phone or email.

Email:  hello@iamthecompany.com

Phone: +971582880831

Working hours: Monday-Friday from 9 AM to 6 PM

 

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